Dear Mr. Hoce (President/CEO, Pardee Hospital):
We are new patients with Pardee Family Medicine Associates in Fletcher and thought I’d take an opportunity to write you with my impressions. I believe that it would be important to you, as CEO to hear, first-hand from a patient, as consumer impressions of your facilities and staff could impact your organization, either way. My family and I moved to Western North Carolina from the Olympic town of Lake Placid, New York. There, we believe that customer service is “King”. A patient/customer that’s happy and treated like family will return again and again. The front desk personnel, Sarah & Logan gave us a warm greeting. They took time ask about our health goals and desires. They were truly interested in our health goals and objectives and how they and Pardee could help. Professionalism, customer service the Carnegie-approach personified. Since that first time, Drs. Jablecki and Reguyal and their staff always take the time to greet me, ask about my family and my health. The listening skills there are fantastic! The medical staff, Melanie and Kim is completely professional and they are wonderful Pardee representatives as well! Even in these uncertain economic times, everyone is trying to entice business their way, including healthcare. Because of your doctors and their staff in Fletcher, we choose to receive our great medical care at Pardee Family Medicine Associates, where we believe, we are part of the family. In Lake Placid parlance, “A gold medal for customer service and great medical care awarded to Team PARDEE and Pardee Family Medicine Associates!
Sincerely, David H.
Dr. Crane speaks to us about the health benefits of canoeing and kayaking in WNC. With a focus on community wellness, Pardee is sponsoring the 2010 French Broad River Classique Canoe & Kayak Race that is being held this weekend. I went paddling with Dr. Crane to get some insight on a sport that he loves, check out the video below.
Below is where we launched from:
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To celebrate the 40th Anniversary of Earth Day, Pardee Hospital is sponsoring the ECO Earth Day Festival.
It will include an outdoor solar stage featuring local musicians, storytellers and performance artists, workshops on sustainable gardening and green energy, a water festival, art projects and a green Olympics for kids, a greenway hike, a student short film festival, recycling of household batteries, tree planting, and much more.
WHEN: Saturday, April 24 from 10-6
WHERE: Large field at Blue Ridge Community College campus. Rain contingency: BRCC Technology Building
WHAT: Daytime activities, exhibits and events for people of all ages plus a benefit concert on Saturday night featuring Balsam Range andShannon Whitworth and band at the Blue Ridge Conference Hall. Daytime program is free event with donations accepted. The evening concert is a ticketed event.
It is important to Pardee Hospital to operated our healthcare facility in a way that ensures that we significantly improve the collective impact of human and environmental health.
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Jane Nelson, R.N., was recently honored with the DAISY Award for Extraordinary Nurses. Nelson, a registered nurse on the intensive care unit at Pardee, is the first DAISY award recipient for the hospital.
The award is part of the DAISY Foundation’s program to recognize the care and compassion of nurses and say thank you for the efforts nurses perform everyday. The DAISY Foundation was established by family members of J. Patrick Barnes. Barnes died at the age of 33 in late 1999 from complications of Idiopathic Thrombocytopenic Purpura (ITP), a little known but not uncommon auto-immune disease. The care Barnes and his family received from nurses while he was ill inspired this unique means of thanking nurses for making a profound difference in the lives of their patients and patient families. The family came up with the acronym DAISY to stand for Diseases Attacking the Immune System.
“We are proud to be among the hospitals participating in the DAISY award program,” said Pat Ashe, chief nursing officer at Pardee. “Nurses are heroes everyday. It’s important that our nurses know their work is highly valued, and the DAISY award provides a way for us to do that.”
DAISY award recipients are nominated by their peers, physicians, patients and families, and other staff and administrators. Jane Nelson, R.N., was chosen by her peers for demonstrating compassion and honesty while caring for her patients. Her confidence and critical care skills gain the trust of her patients and families, physicians and peers. She is an advocate for her patients and always lends a hand to her co-workers.
Each month, nurses from various units throughout Pardee will be nominated to receive this award. Recipients of the award receive a leather-bound certificate, DAISY award pin and a hand-carved serpentine sculpture from the Shona Tribe in Zimbabwe, entitled “A Healer’s Touch.”
The nominees for the first DAISY award were:
Wendy Ridings, LPN (2-West), Paula Walz, R.N. (2-West), Amber Pullum, R.N. (3B), Tangie Justice, R.N. (3B), Lori Johnson, R.N. (3B), Jane Nelson, R.N. (ICU)
Click here to view the write-up submitted for Jane’s nomination. Congratulations, Jane, for being the first DAISY award recipient and on a job well done!
Pardee Hospital is the only hospital in Henderson County to earn the Quality Respiratory Care Recognition (QRCR) under a national program aimed at helping patients and families make informed decisions about the quality of the respiratory care services available in hospitals.
Approximately 15%, or about 700 hospitals in the United States have received this award. The QRCR program was started by the American Association for Respiratory Care (AARC) in 2003 to help consumers identify those facilities using qualified respiratory therapists to provide respiratory care. Hospitals earning the QRCR designation ensure patient safety by agreeing to adhere to a strict set of criteria governing their respiratory care services. Hospitals that meet QRCR requirements provide a level of respiratory care consistent with national standards and guidelines.
Respiratory therapists are specially trained health care professionals who work under physician’s orders to provide a wide range of breathing treatments and other services to people with asthma, chronic obstructive pulmonary disease, cystic fibrosis, lung cancer and other lung or lung-related conditions. They also care for premature infants and are key members of lifesaving response teams charged with handling medical emergencies