This is a letter that we received from a patient's family member this week. Great job to the whole team in Radiology!
Dear Pardee Hospital Radiology Department,
I am the daughter of a patient that received the highest quality of care from your staff. I first spoke with someone in person to express my gratitude for the quality of care that my mother acquired. What I wasn't expecting was to be overcome by my emotions of the reality of my sick loved one, and I did not get to say everything that was needed to be said.
My family entered the emergency department fearful for what really could be happening with my mother, only to be sent home with unanswered questions. The next day she was admitted and through all of the pain she was enduring, my parents could not stop raving about how wonderful the radiology staff was. She had a test/procedure in almost every modality in radiology. Although she did not remember all names, Chuck in Nuclear Medicine was the name that stuck out the most. We apologize that we could not remember all names, but I heard wonderful comments about every modality!
I am also writing this letter today, because as a fellow radiology professional from a neighboring hospital, I know that the radiology department does not get a lot of glory when it comes to the inpatients. This time is different. The other staff that she received care from was great, but your department was exceptional. In closing, I cannot express enough how I appreciate that your "work family" took care of my family, so from the bottom of my heart thank you so much.
Kayla & Family