Financial Services

Your Hospital Bill

Your bill reflects services you received during your stay. A basic daily room rate includes your room, meals, nursing care, housekeeping, telephone and television. In addition, there may be charges for special services which include items your physician orders for you, such as x-rays or laboratory tests.

If you have certain tests or treatments in the hospital, you may receive bills from doctors you did not see in person. These bills are for services provided by these doctors in diagnosing and interpreting test results while you were a patient. Pathologists, cardiologists, radiologists, anesthesiologists and other specialists perform these services and are required to submit separate bills. Please call the number printed on your statement if you have questions.

Your Financial Counselor

The financial counselors in Patient Financial Services will assist you in any way possible. Do not hesitate to ask any questions about charges and billing, including questions about Medicare, Medicaid or private insurance. A Customer Service Representative can be reached at (828) 698-7306.

Financial Policy Documents

Financial Assistance Policy - Charity Co-Pay
Federal Poverty Guidelines -Charity Discounts 2012-2013
Self Pay Discounts Policy
Charity Application