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Financial Services

Your Hospital Bill

Your hospital bill reflects the services you received during your stay. A basic daily room rate includes your room, meals, nursing care, housekeeping, telephone and television. In addition, there may be charges for special services which include items your physician orders for you, such as X-rays or laboratory tests.

If you have certain tests or treatments in the hospital, you may receive a bill from a provider that you did not see in person. These bills are for providers who diagnosed and interpreted test results while you were a patient. Pathologists, cardiologists, radiologists, anaesthesiologists and other specialists who perform these services and are required to submit separate bills. If you have any questions about your hospital bill, we encourage you to call the number printed on your statement and speak to one of our financial counselors.

Your Financial Counselor

The financial counselors in Patient Financial Services will assist you in any way possible. Do not hesitate to ask any questions about charges and billing, including questions about Medicare, Medicaid or private insurance. A financial counselor can be reached at (828) 698-7306.

Financial Policy Documents

Financial Assistance Overview Policy
Charity Care Co-Payment Schedule
Self Pay Discounts Policy
Charity Care Application (English)
Charity Care Application (Spanish)