icon camera Blog Follow us on Twitter Find us on Facebook YouTube

 

Quality

Providing the best care has always been a priority at Pardee Hospital. Pardee continues to achieve national benchmark performance in clinical outcomes, quality, cost efficiency and certification throughout all areas of care. Excellent outcomes for our patients are a result of continually improving every department, every procedure and every action taken by our associates and physicians. Click here for a listing of current awards, Pardee Hospital has received.

A Commitment to Quality

Pardee is the first and only hospital in North Carolina hospital to be ISO 9001:2008 certified. The International Organization for Standardization (ISO) certification is a rigorous process in which a hospital improves and monitors the delivery of patient care, measures quality, and places the highest priority on eliminating errors.

 

ISO standards are globally known and considered the "gold" standard for all industries. The standards help Pardee to provide consistent patient care, ensuring that operational processes lead to both expected and improved patient outcomes. For more information about the ISO 9001:2008 certification please visit iso.org.

 

Our goal is to provide the best patient care. If at any time you have questions or concerns about the quality of care that you or a family member are receiving or have received, do not hesitate to speak with your nurse or the nursing supervisor. If you feel that your issue wasn't resolved, please contact one of the numbers below with your compliments, complaints or concerns.  

Patient Relations Officer: (828) 698-7998

Pardee Safety Hotline: (828) 696-7996

 

In addition, you have the right to file a complaint or concern with:

 

The North Carolina Division of Health Service Regulation

Complaint Intake Unit

2711 Mail Service center

Raleigh, NC 27699-2711

 

Phone: 1-800-624-3004 (toll free) or 919-855-4500

Fax: Complaint Intake Unit 919-715-7724