Quality and Safety
Providing the best care has always been our priority at Pardee. We continue to achieve national benchmark performance throughout all areas of care in:
- Clinical outcomes
- Quality
- Cost efficiency
- Certification
Excellent outcomes for our patients are a result of continually improving every department, procedure and action we take.
A Commitment to Quality
At UNC Health Pardee, your safety and well-being are at the heart of everything we do. Pardee's Governing Board and Executive Leadership Team is deeply committed to ensuring that every patient receives the highest quality care in the safest possible environment.
We are proud to be on a journey toward ZeroHarm-a bold goal that means no patient should ever be harmed while in our care. This is not just a vision; it's a promise we are actively working to fulfill every day. Read the Board's Commitment to quality and safety
ISO Quality Standards
Pardee is proud to have been the first hospital in the Carolinas to be accredited by ISO standards. The International Organization for Standardization (ISO) certification is a rigorous process in which a hospital:
- Improves and monitors the delivery of patient care
- Measures quality
- Places the highest priority on eliminating errors
ISO standards are globally known and considered the gold standard for all industries. The standards help Pardee provide consistent patient care, ensuring that operational processes lead to both expected and improved patient outcomes. For more information about the ISO 9001:2008 certification, visit iso.org.
Addressing Your Concerns
Our goal is to provide the best patient care. If at any time you have questions or concerns about the quality of care that you or a family member are receiving or have received, do not hesitate to speak with your nurse or the nursing supervisor.
If you feel that your issue was not resolved, please contact one of the numbers below:
Patient relations officer: 828-698-7998
Pardee quality hotline: 828-696-7996
In addition, you have the right to file a complaint or concern with:
The North Carolina Division of Health Service Regulation
Complaint Intake Unit
2711 Mail Service center
Raleigh, NC 27699-2711
Phone: 1-800-624-3004 (toll free) or 919-855-4500
Fax: Complaint Intake Unit 919-715-7724
Det Norske Veritas Healthcare, Inc: 866-523-6842
