What's the Difference? Allergies, Cold, Flu, Coronavirus

UNC Health Talk and Dana Neutze, MD, PhD, associate medical director of the UNC Family Medicine Center, help explain the different symptoms of allergies, cold, flu and coronavirus.

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Frequently Asked Questions

The Centers for Disease Control and Prevention provides answers about coronavirus/COVID-19.

Effective Hand Washing

Hand washing is an important part of preventing illness, but what is the best way to wash your hands? The Centers for Disease Control and Prevention explains their recommendations in this video.


The Centers for Disease Control and Prevention is monitoring the outbreak of the respiratory disease coronavirus/COVD-19. The situation is evolving rapidly, so the best resource for the latest information is the CDC website. Here we will provide updated information as it relates to Pardee UNC Health Care, our preparations, as well as tips for staying healthy.


Reported illnesses have ranged from mild symptoms to severe illness and death for confirmed coronavirus disease 2019 (COVID-19) cases. If you have symptoms like cough, fever, or other respiratory problems or you are concerned that you may have been exposed to COVID-19:

    • Contact your primary care provider directly to set up a virtual visit and guidance. Learn more here.
    • Schedule a visit at Urgent Care Fletcher.
    • If you have trouble breathing or are experiencing a medical emergency, GO directly to the closest emergency department or CALL 9-1-1 and inform the dispatcher you are experiencing symptoms of COVID-19.

    For general questions, you can call the North Carolina Coronavirus Hotline at 1-866-462-3821. All residents are encouraged to continue to follow the precautions offered by the CDC to protect themselves and others from the spread of all respiratory illness, including flu and COVID-19.

    What You Need to Know About Coronavirus

        • Coronavirus (COVID-19) is a new disease, and our understanding of the virus that causes it continues to evolve. It was first detected in China and has now been detected in over 100 countries, including the United States. The virus has been named coronavirus (COVID-19). The disease is believed to have originally occurred from animal-to-person contact and spreads person-to-person.
        • In this issue of UNC Health Talk, David J. Weber, MD, MPH, medical director of infection prevention at UNC Hospitals, explains the basics of the coronavirus, how it spreads, and what you can do to keep yourself and your family healthy.
        • Dr. Chris Parsons, Pardee Center for Infectious Disease, dispels common myths surrounding COVID-19 in this interview with WLOS
        • Coronavirus (COVID-19): lo que necesita saber- Conozca los síntomas del coronavirus (COVID-19), protegerse a usted y a su familia y qué hacer si está enfermo.

    Stay Informed - Visit CDC Site

    Take Preventive Actions

    Everyday actions can prevent the spread of respiratory viruses. Protect yourself and others with these tips:

    • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand rub with at least 60% alcohol.
    • Avoid close contact with people who are sick.
    • Clean and disinfect surfaces and objects that are used often, such as cellphones, door knobs, and light switches.
    • Cough or sneeze into your elbow or cover your nose and mouth with a tissue.
    • Avoid touching your face.
    • If you do become sick, stay home and limit contact with others in your home as much as possible.
    • Download our flyer for these tips!

    Latest CDC Recommendation for Wearing Non-Medical Face Masks

    • Cover your mouth and nose with a cloth face cover when around others.
    • You could spread COVID-19 to others even if you do not feel sick.
    • Everyone should wear a cloth face cover when they have to go out in public, for example to the grocery store or to pick up other necessities.
    • Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.
    • The cloth face cover is meant to protect other people in case you are infected.
    • Do NOT use a facemask meant for a healthcare worker.
    • Continue to keep about 6 feet between yourself and others. The cloth face cover is not a substitute for social distancing. (Source: Centers for Disease Control & Prevention)

    FAQs about Cloth Face Coverings: Read the CDC's responses to frequently asked questions about their non-medical face mask recommendation.

    CDC: How to Make a Face Covering

    U.S. Surgeon General Jerome Adams shows how to make a simple mask from items at home.

    Helpful Resources

    North Carolina has set up a helpline, available 24/7 and staffed by nurses and pharmacists, to answer questions about novel coronavirus/COVID-19, including symptoms, how to reduce the risk of catching it, and what to do if coronavirus is suspected. Call 866-462-3821 and press 1 for English or to ask for a language interpreter. Spanish speakers should press 2. To submit questions online, go to

    By the Numbers: North Carolina and Globally

    Additional Information


    What Parents and Families Need to Know

    Find out what experts are recommending for parents to help keep your family healthy, as well as what to do if your child has symptoms similar to coronavirus (COVID-19).

    Learn More


    Older Adults and High Risk Patients

    Older adults and patients with underlying medical conditions are at greater risk from coronavirus (COVID-10) and need to take extra precautions.

    Learn More

    About Coronavirus (COVID-19)

    Dr. Chris Parsons, Pardee Center for Infectious Disease, addresses what you need to know surrounding coronavirus (COVID-19) and how to be safe.

    Click here to view COVID-19 Resources we created for the community. These can be downloaded and shared electronically or printed.

    Closings and Updates

    • Pardee Hospital Gift Shop is Closed
    • Garden Café and Summit Café at Pardee Hospital are Closed
    • Pardee is cancelling community events hosted at any Pardee facility. We continue to monitor this situation and will re-evaluate for future community event dates.
    • Pardee Urgent Care Fletcher designated for sick care only. In an effort to maximize patient safety and minimize exposure to patients and staff, Pardee Urgent Care Fletcher, located at 2695 Hendersonville Road on the Mission Pardee Health Campus, will see patients who are experiencing upper and/or lower respiratory illness, flu like symptoms, sinus and bronchitis conditions, gastrointestinal symptoms and / or viral systems. Pardee Urgent Care Hendersonville and Pardee Urgent Care Mills River is available to patients needing care for injury non-viral like illnesses.

    To assist in implementing heightened visitor restrictions, effective Tuesday, March 17, some entrance hours and accessibility has changed:

    • Justice Street Entrance (Main) – Open 6 am – 7 pm; patients and visitors will be screened upon entry
    • Orthopedic Entrance - CLOSED
    • Fleming Street Entrance - CLOSED
    • Day Surgery Entrance on Fleming Street - Open