Alert

Visitor Restrictions 

Pardee UNC Health Care is committed to patient-centered, safe care throughout all of our hospitals and health care facilities. Due to the growing spread of coronavirus / COVID-19 in North Carolina, and to limit the risk of exposure for patients, caregivers, and employees, Pardee will be enacting more stringent restrictions for visitors at its facilities.

Visiting Hours are 6:00 am – 6:00 pm, Monday – Friday and 9:00 am – 5:00 pm Saturday and Sunday. Effective immediately, visitors will only be permitted at Pardee UNC Health Care per the following guidelines. 

One visitor will be allowed: 

  • All Inpatient departments
  • Emergency Department
  • Cardiac Catheterization lab – a companion is allowed and will stay in the patient’s room 
  • Outpatient, Ambulatory Procedures – a companion is only allowed if medically necessary. Others must wait in their car.
  • Surgical Services – visitor permitted in the pre-op phase of care and to receive post-op discharge instructions.
  • Physician Network – a companion is allowed if medically necessary

Only ONE adult visitor per patient is allowed during designated visiting hours unless cleared by the primary clinical care team. In addition, designated visitors are expected to:
• Be screened for COVID-19 symptoms at the entrance.
• Sign in after screening.
• Wear a mask, maintain physical distancing, and practice hand hygiene at all times while in facility.
• Visitors who cannot or will not wear a mask will not be allowed into the facility.
• Adhere to the single visitor rule. If there is more than one visitor in a patient’s room, the patient and/or visitor(s) will be asked to determine who will be the one visitor and all others will be asked to leave the hospital.
• Keep out of waiting areas in the Inpatient units, they are effectively closed.
• Remain in the patient room at all times unless going to the cafeteria.


The Orchards Café (cafeteria), located on the ground floor, is available to visitors during visiting hours. If you go to the café, your mask must remain on while walking through the facility. You may remove your mask while eating or drinking and please observe the physical distancing guidance while in the café. To-go options are also available.

Additional restrictions are as follows:

  • No visitors under the age of 18 will be allowed to visit for the foreseeable future
  • All visitors, patients, vendors, and contractors, will be screened at designated entry points.

  • Visitors may not visit our campuses if they have any of the COVID-19 symptoms - defined by the CDC including, but not limited to fever, cough or shortness of breath - or have come into contact with a person who tested positive for COVID-19 in the last 14 days.

  • Patients under COVID-19 investigation may not have any visitors, unless approved by the primary clinical care team.

Medical Necessities & End of Life:

The number of visitors for end-of-life situations will be determined on a case-by-case basis. In some cases, a caregiver may be allowed for patients where a family member or significant other is essential to patient care. These decisions will be made by the care team.

These restrictions have been put in place to protect everyone’s safety. The best scientific data and experts inform us that “social distancing” is an essential element in successful efforts to contain the spread of COVID19. We must do our part to support these guidelines and remain a good community partner. We encourage you to use electronic communication for “virtual visitation”, such as FaceTime and Skype, in place of in-person visitation.

We appreciate your understanding at this time

Visiting Clergy 

Clergy are now allowed to make visits during designated visiting hours with the following considerations in place:

  • All visiting clergy will need to identify themselves at the time of screening.
  • Clergy will be screened as all other visitors are currently at the Justice Street entrance. After being screened, the clergy member will provided with a mask, if not already wearing one.
  • Upon clearance, the clergy member will be directed to the nurses station for the unit in which the patient is admitted for additional PPE and instructions before visiting.
  • No clergy members will be permitted in the Respiratory Care Unit.

Closings and Updates

To assist in implementing heightened visitor restrictions, effective Tuesday, March 17, the below have adjusted hours of operation or are closed.

  • Pardee Hospital Gift Shop - CLOSED
  • Garden Café and Summit Café at Pardee Hospital - CLOSED
  • Pardee Hospital Justice Street Entrance (Main) – Open 6 am – 7 pm; patients and visitors will be screened upon entry
  • Pardee Hospital Orthopedic Entrance - CLOSED
  • Pardee Hospital Fleming Street Entrance - CLOSED
  • Day Surgery entrance on Fleming Street - Open

Pardee is cancelling community events hosted at any Pardee facility. We continue to monitor this situation and will re-evaluate for future community event dates. 

PLEASE NOTE: No visitor, vendor, volunteer or student with fever, cough, cold or flu-like symptoms should enter any Pardee facility. Personal masks will not be provided. These visitor restrictions may be tightened further as the COVID-19 situation evolves.

COVID-19 Precautions

If you have a cough or shortness of breath or you are concerned that you may have been exposed to COVID-19, call the Pardee COVID-19 Helpline at 828-694-8048 between 8:00 a.m. and 4:00 p.m. Monday through Friday for guidance on symptom management and next steps. You can also contact your provider directly and schedule a virtual visit or schedule a visit at our Urgent Care Fletcher location which has been designated as a respiratory clinic. 

If you’re experiencing a medical emergency, call 9-1-1 and inform the dispatcher if you are experiencing symptoms of COVID-19.