About Your Stay

Patient rooms are equipped with televisions. In consideration for other patients, we ask that TV volume be kept low and that sets are turned off overnight. We provide basic cable as well as three closed circuit channels that provide information to our patients and visitors. These include:

• Channel 18: C.A.R.E. channel, providing scenic images and soothing music composed to support a healing environment

• Channel 20: Designed for Pardee Women & Children's Center, offering programs for new parents and women's health

• Channel 21: Information and health-related programming

Telephones are provided in every room, with the exception of intensive care rooms. Family and friends can reach you in your room by dialing 828-696-1-(your room number).

• Local calls: Dial 9, then the number

• Call within the hospital: Dial extension

• Long-distance and toll calls: Dial 9, then 0, then the number*

• Operator: Dial 0

*Long-distance calls cannot be charged to your room. You can make credit card calls or charge long-distance to your home number.

Telephones with amplified handsets and text telephones are available upon request.

Free Wi-Fi access is available for wireless-enabled devices.. You may connect to our wireless network Guest-UNCHealthCare.

Wholesome, well-balanced meals are an important part of treatment and recovery. We strive to provide nutritious meals that are prepared according to your doctor's orders. Learn more

Pardee Volunteer Services delivers mail each morning. Letters and parcels that arrive after you have been discharged are forwarded to your home.

Stamps and stationery may be purchased in our gift shop.

Outgoing mail may be left at the nurses' station or given to a volunteer.

We conduct safety drills regularly. If a drill occurs while you are here, please remain in your room. Our nursing team will assist you in the event of a real emergency.

All employees are required to practice good handwashing techniques. Please help us by washing your hands before and after you eat, after you use the bathroom, and anytime your hands become soiled. Ask your nurse for more information about the importance of good handwashing.

Specific regulations are in effect in patient rooms where there is oxygen. Electrically operated equipment and aerosol products are not permitted in these areas.

All appliances brought from home, such as curling irons, radios or hair dryers, must be examined and approved by the Engineering Department before you use them.

We encourage you not to bring valuables to the hospital. Items such as jewelry or wallets should be deposited in the safe in our business office. Written receipts are given in return for all items. The hospital does not accept responsibility for items of value unless they are deposited in the safe.

When not in use, dentures, eyeglasses, and hearing aids should be stored at the bedside. Your nurse can provide a container for storing dentures. The hospital cannot be responsible for the loss or breakage of such items.