Billing and Financial Assistance

Your hospital bill

Your hospital bill reflects the services you received during your stay. A basic daily room rate includes:

  • Your room
  • Your meals
  • Nursing care
  • Housekeeping
  • Telephone
  • Television

In addition, there may be charges for special services, which include items your physician orders for you, such as X-rays or laboratory tests.

If you have certain tests or treatments in the hospital, you may receive a bill from a doctor whom you did not see in person. These bills are for providers who diagnosed and interpreted test results while you were a patient. Pathologists, cardiologists, radiologists, anesthesiologists and other specialists who perform these services are required to submit separate bills. If you have any questions about your hospital bill, we encourage you to call the number printed on your statement and speak to one of our financial counselors, who will be glad to assist you.

Financial Assistance

If you need help paying your bill at Pardee UNC Health Care, you may qualify for financial assistance. Copies of UNC Health’s financial assistance policy documents, which are applicable to Pardee UNC Health Care, are available here

Your financial counselor

The financial counselors in Patient Financial Services will assist you in any way possible. Do not hesitate to ask any questions about charges and billing, including questions about Medicare, Medicaid or private insurance. A financial counselor can be reached at 828-698-7306.

Online bill pay

We offer convenient online billing through our secure patient portal, My UNC Chart. Sign up and pay your hospital and physician bills at your convenience. You can view your statements, account details and manage your account online. You have the option to choose paperless billing.

At this time, we cannot accept online payments for Physician Practices.

Pardee UNC Health Care Standard Charges Information

As of January 1, 2021, all U.S. hospitals are required to publicly post charges for hospital-based procedures, services, supplies, prescription drugs, and diagnostic tests, as well as fees associated with equipment or facilities used during a patient’s appointment or inpatient stay. At Pardee UNC Health Care, we are complying with this new law and our price list can be found on the UNC Health Standard Charges page. While Pardee supports transparency in health care, the fees listed in this document do not necessarily reflect a patient’s out-of-pocket costs because they don’t account for what the patient’s insurance company will cover.

If you have questions about what a service will cost or what your insurance company will cover, we encourage you to contact a Pardee financial counselor by calling 828-698-7306.

Online Payments Before June 1, 2016

Our online bill payment system only allows you to pay bills issued after June 1, 2016. For information about a bill prior to this date, contact 828-698-7306.

My UNC Chart

Pay bills through My UNC Chart

Pay your bills in My UNC Chart. Go to and click the Sign Up button to create an account.