Visitor's Guide

Pardee UNC Health Care is committed to patient-centered, safe care throughout all of our hospitals and health care facilities. Due to the growing spread of coronavirus / COVID-19 in North Carolina, and to limit the risk of exposure for patients, caregivers, and employees, Pardee will be enacting more stringent restrictions for visitors at its facilities. Learn more here.

Visiting guidelines allow for patient rest, treatment and education. Family members and friends are welcome to visit; however, patient care is our primary concern.


Room numbers for patients are available at the information desk located in the main lobby of the hospital on Justice Street. After hours, this information is available from the switchboard operator at 828-696-1000.

Children under 14 years of age may visit only if accompanied by an adult.

Please avoid visiting patients if you have a fever, cold, sore throat or any contagious diseases.

Gifts for patients

Our gift shop is located across from the main information desk on Justice Street. Visitors should check with the patient's nurse before bringing food or beverages to their loved one.

Guest beds

Guest beds are available for a fee of $25 payable at the cashier's office on the ground floor.

Vending machines

Vending machines are located outside the Orchards Cafe and the emergency department as well as in visitor waiting areas.

Waiting areas

There are designated lounge areas for visitors on each patient floor and on the main floor in the lobby.

Specific waiting areas have been designated for families of patients in the critical care units, the emergency department and surgical unit.

During certain hours, a volunteer is on duty in the surgery waiting room to keep family members informed about the progress of surgery.

Hospital Maps

Safety and Security

The safety and security of our patients, visitors and staff is of the utmost importance.

Safety drills

We conduct safety drills regularly. If a drill occurs while you are here, please remain in your room. Our nursing team will assist you in the event of a real emergency.


All team members are required to practice good hand-washing techniques. Please help us by washing your hands:

  • Before and after you eat

  • After you use the bathroom

  • Anytime your hands become soiled

Ask your nurse for more information about the importance of good hand-washing.


Specific regulations are in effect in patient rooms where there is oxygen. Electrically operated equipment and aerosol products are not permitted in these areas.

Electrical devices

All appliances brought from home, such as curling irons, radios or hair dryers, must be examined and approved by the Engineering Department before you use them.

Valuable items

We encourage you not to bring valuables to the hospital. Items such as jewelry or wallets should be deposited in the safe in our business office. Written receipts are given in return for all items. The hospital does not accept responsibility for items of value unless they are deposited in the safe.

When not in use, dentures, eyeglasses and hearing aids should be stored at the bedside. Your nurse can provide a container for storing dentures. The hospital cannot be responsible for the loss or breakage of such items.